Privacy Policy

Last Updated: 25 Nov 2025

Hutch Auto Service & Recovery (“the Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an intake form, or request our services.

By using our website or providing personal information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Information

Information you voluntarily provide, including:

Name
Phone number
Email address
Service location
Vehicle details
Appointment information
Payment information (processed securely by third-party processors)
Any information submitted through our forms or communication channels

B. Automatically Collected Information

May include:

IP address
Browser type
Device type
Pages visited
Cookies and tracking data

C. Service-Related Information

Such as:

Photos/videos of vehicle condition
Diagnostic reports
Service notes
Communication records
Recovery location data

2. How We Use Your Information

We use your information to:

Schedule, deliver, and complete mobile repair, roadside assistance, and recovery services
Communicate about appointments or service updates
Generate invoices, estimates, or service records
Improve website functionality and customer service
Maintain documentation for insurance and liability protection
Meet legal, tax, and regulatory obligations

We do not sell or rent your personal data.

3. Sharing Your Information

We may share information with:

Payment processors
Insurance carriers (if related to a claim or documentation)
Referral shops or specialty service providers (with your permission)
IT, website hosting, and cloud service providers
Law enforcement or regulatory bodies when legally required

Only minimum necessary information is shared.

4. Cookies & Tracking Technologies

Our website platform may use cookies to support:

Secure operation
Form reliability
Traffic analytics
Visitor experience

You may disable cookies via browser settings, but some features may not function correctly.

5. Data Security

We use reasonable administrative and technical safeguards, including:

Encrypted HTTPS website connections
Secure payment handling via third-party processors
Access controls for service record storage

Although no online transmission is fully secure, we take appropriate measures to protect your data.

6. Data Retention

Information is retained only as long as necessary for:

Providing services
Creating service records
Meeting legal, insurance, and tax requirements
Liability documentation

7. Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Request deletion of certain data
Opt out of communications

8. Third-Party Links

Our website may link to other websites. We are not responsible for the privacy practices of third-party sites.

9. Children’s Privacy

We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our site or services constitutes acceptance of the updated terms.

11. Contact Us

For questions about this Privacy Policy or your data rights, please contact:

Hutch Auto Service & Recovery LLC
Owner: Chad Hutchins
Location: Centerville / Dayton, Ohio
Phone: 937-210-9216
Email: hutchautoservicerecovery@gmail.com
Business Hours: 5:00 PM – 7:00 PM, Monday - Friday

Business Hours: 8:00 AM – 6:00 PM, Saturday - Sunday