top of page

Terms & Conditions

Last Updated: 25 Nov 2025

​

Please read these Terms & Conditions (“Terms”) carefully before scheduling service with Hutch Auto Service & Recovery (“the Company,” “we,” “our,” or “us”). By requesting or receiving service, the customer (“you” or “your”) agrees to the following:

​

1. Scope of Services

The Company provides mobile automotive repair, diagnostics, roadside assistance, and recovery services at the customer’s location. Services are limited to what can be safely performed on-site and may be discontinued at the Company’s discretion due to weather, safety concerns, environmental restrictions, or incomplete/incorrect information provided by the customer.

The Company does not guarantee the ability to complete all services requested and may refer customers to a partner shop when necessary.

​

2. Customer Responsibilities

Customers must ensure:

  • The service location is safe, legal, and accessible for the technician and service vehicle.

  • Accurate and complete information about the vehicle and its condition is provided.

  • Keys, access, and authorization are available at the time of service.

  • The area is free from hazards, pets, or obstructions.

The Company reserves the right to refuse service if conditions are unsafe or unsuitable.

​

3. Pricing & Payment

All pricing is “starting at” and may vary depending on vehicle type, condition, required labor, parts, or diagnostic outcomes.

  • A service call or diagnostic fee may apply.

  • Pricing will be confirmed before any work begins.

  • Payment is due immediately upon completion of service, unless otherwise agreed in writing.

  • Accepted payment methods include cash, card, and approved digital payment platforms.

Failure to pay immediately may result in additional fees, collections processes, or legal action.

​

4. Parts & Warranties

Parts may be supplied by the Company or the customer.

  • The Company provides no warranty on customer-supplied parts and is not liable for their fitment, failure, or defects.

  • Warranties on Company-supplied parts are limited to the manufacturer’s terms.

  • Labor warranties, if offered, will be stated at the time of service.

  • Used or rebuilt parts carry no warranty unless specified.​

 

5. Liability Limitations

By receiving service, the customer acknowledges the following:

  • The Company is not responsible for pre-existing damage, hidden defects, rusted components, seized bolts, structural failures, or issues that arise due to age, wear, manufacturer defects, or aftermarket modifications.

  • The Company is not liable for incidental, indirect, consequential, diminished value, or subsequent damages arising from diagnostic procedures, repairs, or recommendations.

  • Mobile repairs inherently carry limitations compared to shop environments; outcomes may vary.

  • Recovery services may result in unavoidable cosmetic or structural damage in order to safely remove a vehicle. The customer assumes this risk.

The customer agrees to hold the Company harmless from claims arising from unsafe vehicle conditions, undisclosed issues, or failures occurring during or after service.

​

6. Vehicle Condition & Diagnostic Limitations

Diagnostics identify likely causes based on symptoms, available testing, and customer-reported information. Some issues may require:

  • Additional testing

  • Further disassembly

  • Shop-level equipment

  • Extended diagnosis beyond what is possible in a mobile environment

The Company does not guarantee that all issues will be identified in a single visit, nor that repairs performed will resolve all symptoms if additional hidden issues exist.

​

7. Recovery & Off-Road Services

Recovery services inherently involve risk due to terrain, weather, vehicle condition, or stuck severity.

The customer agrees:

  • Some damage may be unavoidable and is not the liability of the Company.

  • Pricing may vary for complexity, distance, equipment required, or risk level.

  • The Company may refuse recovery if conditions pose excessive safety risks.​

 

8. Appointment Cancellations & No-Shows

  • Cancellations must be made at least 12 hours in advance when possible.

  • Same-day cancellations or no-shows may result in a fee.

  • If the customer is not present or the vehicle is inaccessible, the dispatch fee may still be charged.​

 

9. Photos, Documentation & Diagnostic Records

The Company may take photos, videos, or diagnostic scans for:

  • Documentation

  • Liability protection

  • Customer communication

  • Internal records

  • Insurance purposes

These remain the property of the Company.

​

10. Acceptance of Terms

By scheduling or receiving service, submitting an intake form, or allowing the Company to inspect your vehicle, you agree to these Terms & Conditions.

If you do not agree, do not schedule service.

bottom of page