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Refund Policy

Last Updated: November 2025
 

At Hutch Auto Service & Recovery, we take pride in providing honest, reliable, and professional mobile automotive repair, roadside assistance, and recovery services. Because all services require technician time, travel, diagnostic effort, and the use of tools and equipment, our refund policy is structured to be fair while protecting both the customer and the business.
 

1. Service Call & Diagnostic Fees

Service call and diagnostic fees are non-refundable.
These fees cover:

  • Technician travel

  • Time spent inspecting or diagnosing the vehicle

  • Use of diagnostic tools and equipment

  • Assessment and recommendations

Even if repairs cannot be completed on-site or if the customer chooses not to proceed, these fees remain non-refundable.
 

2. Labor Charges

Labor charges are generally non-refundable once work has been completed.
Refunds may be considered only if:

  • The labor performed was not carried out as described

  • There is clear evidence of technician error

Refunds are not provided for:

  • Hidden issues or unrelated failures discovered after repair

  • Additional problems arising from worn, aged, or compromised components

  • Customer-supplied parts that fail during or after installation

  • Diagnostic outcomes that require further testing or shop-level equipment


3. Parts Refunds

  • Company-Supplied Parts

         Refunds for new parts provided by the Company are subject to the           
         manufacturer’s return policy.
         Refunds may be denied for:

  • Installed parts

  • Electrical components

  • Parts damaged by improper use, installation by others, or subsequent failures

  • Special-order parts

         Restocking fees may apply.

  • Customer-Supplied Parts

         There are no refunds on customer-supplied parts.
         The Company is not responsible for:

  • Incorrect parts

  • Fitment issues

  • Premature failure


4. Recovery Services

Due to the nature of recovery work, all recovery charges are non-refundable once a technician arrives on scene.
This includes:

  • Attempted recoveries

  • Situations where vehicle condition or terrain prevents completion

  • Scenarios where recovery may cause unavoidable damage

The customer is responsible for full payment regardless of the recovery outcome.


5. Missed Appointments, Cancellations & No-Shows

  • Appointments canceled less than 12 hours in advance may be subject to a cancellation fee.

  • If a technician arrives and the vehicle is inaccessible or the customer is unavailable, the service call fee will still apply.


6. Warranty Claims

Warranty requests must be evaluated and approved by the Company.
Refunds are not given for:

  • Issues unrelated to the prior repair

  • Failures caused by worn or damaged components not replaced

  • Damage resulting from customer misuse, off-road use, racing, or neglect


7. How to Request a Refund

Refund requests must be made within 7 days of service completion.

Please contact us with:

  • Your name

  • Date of service

  • Service address

  • Description of the issue

  • Photos or supporting documentation (if applicable)

Contact Information:
Hutch Auto Service & Recovery
Phone: 937-210-9216
Email: hutchautoservicerecovery@gmail.com
 

We will review your request and respond within 3 business days.

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